Six ways to make a call centre agent's job easier Working in customer service, just like any job which involves work with people, is mentally challenging. Employees must be able to rise above their current mental state, talk calmly even with customers who behave in an aggressive or vulgar way, and the whole time give of their best because customer…
Three areas in which to develop employees' sense of connection with the company A working environment must motivate employees to give of their best. A…
Five habits of managers that employees hate One of the most common reasons for employees changing jobs nowadays is…
Three tips on supporting departmental team spirit Mutual trust, creativity and a feeling of togetherness. All this helps…
Three unique traits of potential leaders Many people believe leaders are born, not made. But this is not true. Many…
How to make sure employees enjoy going to work A happy employee is loyal to the company and, moreover, works much better…
How to get a return on investment in your employees It is employees who make up a company. Without their satisfaction and high…
