Tips for scheduling work in call centres Scheduling the work of agents is a key prerequisite for the successful operation of a call centre. The British Call Centre Helper website recently asked call centre managers from among its readers to share their recommendations about which procedures work for them. The most interesting tips are…
Study: What causes employee depression? Many people think that the main cause of employees' poor mental state,…
Ten commandments of employee engagement for your managers Although the combination of words "employee engagement" is somewhat…
Corporate culture does not include only employee benefits What would you answer if someone asks you why your corporate culture is…
The most important skills of HR Managers Which skills can an HR manager not do without if he wants to be successful?…
Britain to ban smoking in prisons No smoking in workplaces and enclosed public places has been in force in…
Study: Forget about "superhero" leaders For decades, companies have been trying to find a "perfect leader."…
Obstacles to leadership development What does "social HR" really mean? 
